Rich Clark Marketing

Opinions from Rich Clark one of the UK's leading Marketing Professionals


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Facebook Sponsored Stories How are they doing?

Back in the depths of winter Facebook announced that it was going to launch Facebook Sponsored Stories.  This sparked a lot of noise around intrusion of privacy, turning users/friends in to spammers and a number of other hysterical responses.  After the dust settled, the marketeers took to the web and initial views were quite positive, with many saying it was the natural evolution of Facebook Ads.  A recent review by industry mag NMA claim that Sponsored Stries are 46% more effctive than standard Facebook ads

Just in case you aren’t sure quite what Facebook Sponsored Stories are then here is my brief summary.  Sponsored stories are linked to friends timelines and they show a brand when that brand is mentioned by your friend on your news feed.  For example, if Starbucks were utilising sponsored stories and your friend mentioned Starbucks in their activity the ad (sponsored story) would appear.  The rule states that brands cannot control the story they can only associate with actions.  Here is an example unashamedly stolen from Mashable.  This news feed example is just that, advertisers can choose what actiosn they want to associate, e.g. specific actions in an app

Starbucks News Feed Story

How a story would look, followed by an example of a sponsored story

Starbucks Sponsored Story

As this demonstrates the sponsor (in this case) Starbucks doesn’t really interfere with the original message, which has meant user feedback to Facebook hasn’t been as negative as first feared.  The other positive behind Facebook Stories compared to Twitter‘s sponsored Tweets is that Stories is user-generated providing a lower feeling of intrusion, whereas Twitter’s version is Advertiser generated and in theory could and often has no relevance to the user.

The key point behind sponsored stories if you are considering them for your brand or clients is that they cannot link out of Facebook.  Consequently this isn’t a direct traffic driver to a latest offer you may have on your site.  However it can increase fans and engagement with your brand on Facebook.

The other benefit to page owners, is that not all your fans have the same privacy settings.  Just because somebody ‘Likes’ your page it doesn’t mean they will see all of your content.  Using the Starbucks example above if the user had put on their settings they didn’t want to see your photos, sponsored stories can associate those photos with that user, which means they will see them.

Perhaps the biggest issue users may have as more advertisers jump on Sponsored Stories is the fact that they can’t opt out and prevent their image being used.   The ony option is to click the X button and remvoe the story.

To clarify there are seven types of sponsored stories, we have detailed the type of Sponsored story – Story Content – Who sees the story:

1. Page Like – Somebody Likes Your Page – Friends of Your Fans

2. Page Post – Published a post from your page to your fans – Your Fans

3.  Page Post Like – One of your fans liked your post in last 7 days – Friends of the Fan who liked your post

4. App Used and Game Played – Somebody used your app or played your game twice in last month – User friends

5. App Shared – Somebody shared a story from your app in last 7 days – The sharers friends

6. Check-in – Somebody checked in and claimed a deal in last 7 days in your Facebook Places – The claimers friends

7. Domain – Somebody liked, shared or pasted a link to content on your site in past 7 days – The sharer’s friends

Based on the current reaction and the reported increase in effectiveness I would definitely consider using this as a tool.  Potentially at present to increase the Facebook following of a brand, however I’m sure as thigns evolve more options will present themselves.  This is obviously a personal view but it seems to be one that supports Facebook’s desire of not wanting to be seen purely as a DR advertising platform.  Their goal is to get their hands on some of that lucrative brand marketing cash that is still pretty much firmly locked in to established agencies and TV advertising.  Who knows this may help to break some of that stranglehold.

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Missing Blog Posts

So as some regular readers of my blog will have noticed I haven’t posted any articles recently.  Firstly I would like to apologise, this isn’t because I have lost interest but due to the fact that I have recently changed roles and endure a daily 2 hour commute each way.

So what am I doing now?

Having made my career progress at DSGi taking over all Online Marketing, Design and Content for Currys, Dixons and PC World,  I dBest Buy Logoecided it was time to seek a new challenge.  Thankfully plenty of offers were on the table and I was lucky enough to choose from some fantastic opportunities.   I decided to opt for remaining in Consumer Electronics retailing but try my hand at delivering my experience within a start-up.  The opportunity at Best Buy (as reported in NMA) allowed me to set up a department and functions from scratch.

Carphone Warehouse Store Front

Whilst Best Buy aren’t your traditional start-up (part of the World’s largest Consumer Electronics Retailer) it does mean you get involved in absolutely everything.  Formulating strategy, developing plans and ensuring buy-out throughout the entire organisation.   Add in the Carphone Warehouse (who I am supprting on a consultancy basis)  element and you get an organisation of amazing scale and opportunity.

 

 

Back to tradition

In addition to truly formulating the online marketing approach I am also, driving the overall brand and comms strategy, everything from brand architecture and positioning through to developing a fully integrated comms strategy.  All this in conjunction with the Head of Marcomms, allowing us to really plan from a joined up foundation from day one.  A really refreshing approach and one that has to be the way forward.  The main obstacle blocking generally preventing this from happenning is the fact that many online marketers don’t have experience in branding or ATL comms.  Luckily my experience at both Reuters and Nationwide is helping me lead and define the approach

More to come

Whilst I can’t promise to be as active as I once was on this blog, I will start to try and produce more articles again.  Thanks to everybody for reading and thanks for the positive and constructive feedback both through the comments on the blog and via e-mail.  Also look out for updates on Best Buy as we get closer to our 2010 UK launch.