Rich Clark Marketing

Opinions from Rich Clark one of the UK's leading Marketing Professionals


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Blendtec – Will it Blend

Will it Blend?

Blendtec is not really unique. It isn’t a particularly inventive idea. It isn’t even particularly well produced (although that is the point).  So why am I featuring it?

The simple truth is that Blendtec founder, Tom Dickson, took one of the 5 F’s of Social Media and used it to bring to life, a quite frankly, dull subject, blenders.  While most manufacturers were trying to make the products either sound like a must-have or focussing on key features, Blendtec took the unprecedented step of trying to make the topic of blenders fun.

What is it?

Blendtec was created after Tom first tried to blend a box of matches.  The mess created, inspired Tom to kick-off his unusual marketing campaign, which has turned into a viral success.  Blendtec now has its own sites with regular videos being placed on the site.  Tom Dickson still stars and utilises his inane grin as he subjects the items to the blender.

The campaign took off from almost day one.  The fact that the episodes offered shock value was enough, but the fun factor hasn’t tired.  Each episode centres on an item that really shouldn’t be blended, lighters, cans of fizzy drink and even a 6ft garden rake.

Part of Will it Blend’s appeal however is the fact that Tom normally offers up a reason for things being blended.  A common request from fans of the show is to blend a crowbar.  In one episode which appeared to bow to viewer demand it appeared Tom was going to attempt to blend a crowbar.  Completely by chance, this was interupted by a mobile phone.  Tom’s response was to blend each and every phone of the crew.

He has also earned money by doing shows based around the superbowl, blending in relation to movie launches and a disc of GTA IV.  Perhaps the standout feature was when Tom blended his iPhone citing the reason that he needed to upgrade.  The shock value in one of the most in-demand products being destroyed in front of your eyes made this episode one of the most watched in the series.

Fun

For me this is a perfect example of a campaign that just works.  It strikes a chord with people as it demonstrates a rather dry subject and creates theatre, involving something that the general public wouldn’t consider.  The main underlying theme for me is that the deliberately cheesy set-up and low-cost production values make the whole thing, a lot of fun.  This is truly one of the most successful viral/social campaigns there has been.  Not purely because of the buzz created.  Not purely because of the sheer volumes of views it has received.  This campaign has delivered real commercial return.

It is rumoured this very low budget viral has delivered up to 500% sales growth.  Proving that impact campaigns can deliver real commercial benefit.

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The Internet Landscape

NetImperative.com published a number of latest stats on internet usage this week.  But what does it all mean?

Rise and Fall of the Internet

So you probably thought that everybody that wanted to use the internet at home probably already has access.  Well according to the latest numbers from Nielsen (featured on NetImperative) there is still room for growth in major markets.  The US and UK saw significant growth, 10.4% and 3.1% respectively.    There was also growth of over 1% in Australia, Italy and Germany with more modest growths in Japan and Brazil.  Most startling isn’t the fact that some markets have continued to grow, more that some major markets have declined, including France, Spain iPhone 3GSand Switzerland. 

Whilst I don’t think the numbers should be read in pure black and white terms, it does demonstrate the issues of using data on such a small time frame and not looking at longer term trends.  The data was based only on May 09 Vs June 09.  If you were to read this on face value, it would seem USA is leading the way on the internet whilst some mainland European counties are turning their backs on the Internet, which obviously isn’t true.  I am not 100% certain but I can’t imagine the numbers Nielsen uses takes into account convergance and the growing move towards accessing the internet on mobile devices such as the Apple iPhone or the HTC Google phone.  This is also set to continue with newer style netbooks with mobile broadband capability built-in.

Top Social Networking Channels

So Facebook are the kings of social networking.  That is the widely held view and judging from the Hitwise numbers featured in NetImperative show that it represents 47% of all UK visits to social networking sites.  Interestingly Bebo has twice the traffic of Twitter and MySpace.  Another dark horseSocial Media Pic that many people completely ignore is Yahoo!Answers with 1.19% of all traffic. 

Whilst these numbers prove that Facebook cannot be ignored by marketeers, it does demonstrate the next tier isn’t as obvious and clear cut as many think.  All Marketeers should look at their target segments and choose which channel best suits their needs.  They should also consider what they have to offer each network and create firm reasons for being involved.  Despite Bebo‘s claims within their advertising sales packages, I doubt they are as big in the 25+ market as they would lead you to believe.  You must therefore determine if you have anything to offer a younger audience and if you brand belongs.

Top UK Online Retailers

Once again on NetImperative they list the Top 50 Online Retailers within the UK (listed at the foot of this post).  The list published in conjunction with IMRG and using Hitwise data is based purely on visits.   The list is fine as a benchmark but to label its output Top 50 Online retailers is somewhat over the top.  The numbers fail to recognise usability, conversion, online SoV or the obvious benchmark of turnover and profit.  If all these factors were incorporated, I am sure there would be some differing positions and maybe even some change of faces in the Top 50.

Withstanding the rationale of creating the list, the top 10 is made up predominantly of names you would consider when talking about Top 10.  Amazon (1st and 5th), Argos, Play.com, Next, Marks & Spencer, Tesco, Thomson, Expedia and EasyJet.  OK so the final few wouldn’t be in my list of Top 10 online retailers.  Despite this list IMRG claim a massive rise in spend online, largely driven by the fashion sector (none of whom really appear at the top of the list, with the exception of Next and M&S)

The most interesting element of the top 10 is that all are recognised brands.   This shows that Internet Marketeers also need to recognise the importance of brand and cannot base every business decision purely on immediate ROI or DM metrics.

Top 50 Online Retailers List  – August 2009

Source: NetImperative

1 Amazon UK http://www.amazon.co.uk/
2 Argos http://www.argos.co.uk/
3 Play.com http://www.play.com/
4 Next http://www.next.co.uk/
5 Amazon.com http://www.amazon.com/
6 Marks & Spencer http://www.marksandspencer.com/
7 Tesco.com http://www.tesco.com/
8 Thomson Holidays http://www.thomson.co.uk/
9 Expedia.co.uk http://www.expedia.co.uk/
10 easyJet http://www.easyjet.co.uk/
11 Apple Computer http://www.apple.com/
12 Ryanair http://www.ryanair.com/
13 ASOS http://www.asos.com/
14 Tesco Direct http://www.direct.tesco.com/
15 lastminute.com http://www.lastminute.com/
16 Thomas Cook http://www.thomascook.com/
17 B&Q http://www.diy.com/
18 John Lewis http://www.johnlewis.com/
19 Debenhams http://www.debenhams.com/
20 Littlewoods http://www.littlewoods.com/
21 HMV.co.uk http://www.hmv.co.uk/
22 River Island http://www.riverisland.com/
23 Currys http://www.currys.co.uk/
24 Ticketmaster UK http://www.ticketmaster.co.uk/
25 Topshop http://www.topshop.co.uk/
26 Odeon Cinemas http://www.odeon.co.uk/
27 New Look http://www.newlook.co.uk/
28 LOVEFiLM http://www.lovefilm.com/
29 O2 Shop http://www.shop.o2.co.uk/
30 Cineworld Cinemas http://www.cineworld.co.uk/
31 TravelRepublic.co.uk http://www.travelrepublic.co.uk/
32 Comet UK http://www.comet.co.uk/
33 Vue Entertainment http://www.myvue.com/
34 The TrainLine http://www.thetrainline.com/
35 British Airways http://www.britishairways.com/
36 ASDA http://www.asda.co.uk/
37 First Choice http://www.firstchoice.co.uk/
38 Dell EMEA http://www.euro.dell.com/
39 Halfords http://www.halfords.com/
40 Screwfix Direct http://www.screwfix.com/
41 PC World http://www.pcworld.co.uk/
42 GAME http://www.shop.game.net/
43 IKEA http://www.ikea.com/
44 Travelodge UK http://www.travelodge.co.uk/
45 Homebase http://www.homebase.co.uk/
46 Sainsbury’s http://www.sainsburys.com/
47 Boots http://www.boots.com/
48 ASDA Direct http://direct.asda.com
49 The Orange Shop http://www.shop.orange.co.uk/
50 QVCUK.com http://www.qvcuk.com/


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Monkey Sphere

 

monkey in marketing

 

 

 

 What on earth have monkeys and their brains got to do with Marketing? Hmm, absolutely nothing?!

Well as interlinked to marketing and advertising as sociology is, so is the monkey sphere. But what is the monkey sphere? The monkey sphere is a concept, some consider abstract, others think derived from science, that outlines how many people we can establish meaningful relationships with. Still not sure what this has to do with Marketing?

Well look at community sites. They are there literally to enable individuals to connect with one another. Facebook, MySpace and Bebo were literally set-up for people to meet, connect and speak to others. Twitter has in a way evolved to a similar realm, with people counting the number of followers they have.

The monkey sphere is a number that outlines how many people we can ‘genuinely’ connect with. Why is it called the monkey sphere?

 Scientists ran a number of tests to establish why monkey’s stayed in specific communities and seemed capable of only caring for certain other monkeys. In pursuit of the answer, they cut up so many monkey brains, that they could actually take a brain they had never seen before and from it they could accurately predict what size tribes that species of creature formed. Most monkeys operate in tribes of 50. But to test the scientists hypothesis a slightly larger brain was presented and they estimated the ideal group or society for this particular animal was about 148. The human number varies (due to variances in brain sizes), and if you research monkey sphere around the net, it is invariably rounded to 150.

front_monkeysphere

Essentially, similar to monkeys, this number is the critical number that humans can form meaningful relationships with. As a human you come into contact (either passively or actively) with hundreds of people every week. How many do you care about? And I mean, really care about. Very few! These feelings are normally reserved for family, friends and in some instances work colleagues. Very few brands have really connected with people and entered their monkey sphere. Some times brands can enter and then go equally as quickly. Others just click with some individuals and can do no wrong, no matter what (Apple?).

So for all the organisations grappling with social media or community marketing, just remember, the odds are very few people will actually really care about your organisation. Don’t enter the environment, thinking you have a god giving right to be there. Provide content and materials that the audience actually want. Communicate on their level. You may, just may enter their monkey sphere. But don’t get too down heartened if the base aren’t communicating with you day in, day out. It doesn’t mean you have failed, it just means you aren’t in their monkey sphere.

OK, so it was slightly off-topic, but interesting nonetheless.